Returns & Refund

The making of the garment.

Each garment is created with love and carefulness in the heart of Copenhagen. We strive to make items on demand - for now, but sometimes creativity takes over and items can be made of pure love and fun - to find the perfect soulmate afterwards. 

We put so much love and joy into the making process, from the patterns with our talented pattern maker - to cutting, sewing and adding way too many details for it to make sense for us financially. We honor history and respect real craftsmanship.

Most of our garments are made to order and are therefore considered custom-made items. Custom-made products are not eligible for returns or refunds, in accordance with applicable consumer protection laws. This will be clearly stated on each product page. If you are in doubt, please contact us before placing your order.

Returns & exchanges

Items that already has a loving and waiting soulmate.

Hopefully, not something you’ll ever gonna need. But please read before ordering.

Since most of our items are made to order, special rules apply. We do unfortunately not accept returns or exchanges on our made to order & custom made items.

Once an order is placed and production has begun, it cannot be changed or cancelled. We will always do our best to help you with your requests, but this is a standard rule.

By placing an order, the costumer, acknowledge that the garment is made especially for loving the costumer. And therefore exempt from standard return and exchange policies / EU consumer law. Which basically means that the 14-day right of withdrawal does not apply.

Items that was taken straight from Celine’s head and hasn’t gotten a chance to meet someone yet, let’s call them ready to wear:

We are happy to take returns on our ready to wear items, from all over the world. 

Returns should be noted no later than 14 days after arrival at your place. From then on, you will have 14 days to send it back to the HQ in Copenhagen.

For the return to be successful, the item must not have the following: Wear and tear, we do not return if the item is not in perfect shape. Any signs of makeup, sweat, odor, hair products or damage may result in the return being declined.

The item must be returned in original packaging with all tags remaining.

Return shipping costs - are the responsibility of the customer. Customs duties, taxes - and shipping fees are non refundable.

Ready to wear returns, for sweethearts inside of the EU.

For customers, inside the EU, the 14 day right of withdrawal - applies to ready to wear items, in accordance with EU consumer protection laws.

Damaged or incorrect items

Should the unthinkable happen. Your item arrives with a defect or is damaged - maybe you received the wrong item? Please let us know immediately. We’re only a two person business and mistakes happen - even tho we try our very best to be perfect.

Let us know at: contact@celinenordal.com

Please include the order number for your hurt best friend and clear photos of the issue. We will carefully review the matter and, if confirmed, ensure the best resolution for you.

My best friend is hurt – but I’ve had her for a while - what do I do?

If your best friend, should against all odds, break or have injuries - please don’t hesitate to reach out to us. Did you accidentally rip all of the pearls of your hat - did your nephew tear off all the feathers on the coat - did you rip the lining? We are happy to help, we’re all just human and life happens.

We do repairs on the children, as often as needed. We do not seek that our items will be discarded for a mistake. We’d love to be the solution to the problem.

If a repair is needed, please reach out to: contact@celinenordal.com

Please include the order number, clear photos - and age of the bestie. We’ll review the individual case and find a suiting pricepoint for the repair.

Refunds

When an item is successfully returned or noted defective or anything else really, where we have confirmed that the item is coming back:

Refunds will be processed to the original payment method within 10 business days after inspection.

Please note that your bank or payment provider may require additional time to complete the transaction.